FAQ

Do you have questions about SMARTments business?

Arrival | Apartment | Booking | SMARTments business

Arrival

You are welcome to arrive outside our opening hours.

We guarantee check-in from 2 pm. You can check in beforehand with the Hotelbird app or via the terminal on site.
You can generate your room card from 2 pm.

Please note that the storage of your luggage is limited. Please contact the reception during opening hours.

The departure time is 11 o´clock. If you would like to stay longer in the apartment, please contact our reception team.

Apartment

Your apartment is ready for you with towels and bed linen. All you need to bring is your personal belongings and groceries.

We will clean your apartment once a week, including towel and linen change.

No, we do not offer breakfast. You have the option of preparing breakfast in your own kitchen.

In our Co.Me.In Food & Coffee in Berlin Karlshorst you can comfortably enjoy a delicious breakfast. We offer a wide range of fresh baked goods, smaller and larger snacks as well as delicious cold and hot drinks.

We have a laundry room for you in all our properties with washing machines and dryers. This is located outside of your apartment.

The studios and apartments are fitted with real wood parquet or vinyl flooring; duvets and pillows are made anti-allergy.

In consideration of allergy sufferers, pets are not allowed.

Smoking is not permitted in our studios and apartments. If smoking is still required, we have to charge an additional basic cleaning fee of EUR 250.00. You are welcome to smoke in the smoking lounge in the courtyard or at the main entrance.

You are welcome to send your mail and parcels to the SMARTments business address. In the entrance area is your mailbox.

No, the Internet is an all-inclusive service. You will receive your access data upon arrival or you can find it in your apartment.

Booking

For long-term stays, we will of course bill you month by month.

Yes, but we need a written confirmation from your company that it will cover the costs.

Please discuss this matter with our reception / reservation team, by mail (info(at)smartments.de) or by telephone.

For individual travellers, a deposit of EUR 200.00 must be paid by credit card, debit card or cash on the day of arrival. Another possibility is to make the deposit by bank transfer before arrival. This will be refunded on the day of departure.

SMARTments business

SMARTments business are fully furnished and equipped serviced apartments. Thanks to their smart furnishings, including modern kitchenettes, they are ideal for longer stays in a new city.

SMARTments business is always set in an attractive, central location. An important feature is the very good connection to the public transport system and the proximity of numerous shopping facilities, bars and restaurants.

SMARTments business already has three locations: in Berlin, Hamburg, Munich and Vienna. We are also working very intensively on our expansion. A new SMARTments business will be opened in Mannheim in 2020 and more are planned in Frankfurt and Vienna.