24h check-in at SMARTments business

At our locations in Berlin Prenzlauer Berg, Munich and Vienna, 24h check-in is possible with our check-in terminal. This means that guests can check into their temporary accommodation at any time, even outside of opening hours.

Reception opening hours

*During these reception hours, a staff member is available to answer your questions or respond to other concerns at the reception desk. Saturday and Sunday the reception is closed. By phone, we are usually available from 8 am. to 8:30 pm.
Location Opening hours*  
Hamburg Außenalster Mon-Fri: 8:30 am. - 5 pm.  
Munich Parkstadt Schwabing Mon: 9am.-1pm. & 3pm.-7 pm.Tues-Thu: 9am.-1 pm., Fri: 7am.-1pm.  
Berlin City West Mon & Thu: 8am.-2pm., Tues & Fri: 1 am.-4pm., Wed: closed  
Berlin Karlshorst Mon, Wed & Fri: 2pm.-7pm., Tues & Thu: 8am.-1 pm.  
Berlin Prenzlauer Berg Mon, Wed & Fri: 2pm.-7pm., Tues & Thu: 8am.-1 pm.  
Vienna Main Station Mon & Wed: 3pm.-7 pm., Tues, Thu & Fri: 8am.-noon  

If you would like to check in outside the given opening hours, please inform us in good time so that you can make use of the 24-hour check-in. Check-in times are 14:00 hrs at the earliest and check-out at 11:00 hrs at the latest.

Check-in via the check-in terminal

One week before their arrival, our guests will receive personalised information about the arrival and the corresponding reservation number. With the name and the reservation number the guest can easily identify himself at the check-in terminal. A digital registration form is then opened, which only needs to be filled in and signed. Afterwards he or she can encode his or her own key. The check-in is done!

In our locations Munich, Berlin Karlshorst, Berlin Prenzlauer Berg and Vienna you can also use our Hotel Bird App.

The best thing about it: Waiting at the reception is no longer necessary with the 24h check-in and every guest can arrive when he or she wants. Instead of strict clock times, there is more flexibility and freedom even before the actual move-in.

The key has gone missing? No problem. A spare key is quickly coded. If you have any questions, our staff will be happy to answer them at reception during opening hours.