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Coronavirus information
 

Essential information for our guests

The current development is very challenging for all of us. The new coronavirus SARS-CoV-2 is affecting our everyday lives to an unprecedented extent. Every hour new reports on the acute situation are coming in.

In order to support the speedy containment of the corona pandemic and to guarantee our guests, but also our staff, optimum protection, we have taken far-reaching measures to ensure that SMARTments business continues to operate as normally as possible.

We not only want to offer you general travel security, but also guarantee optimal booking flexibility - for we take the current situation very seriously and want to help and accommodate all our guests in the best possible way.

Here you will find all relevant and up-to-date information on the current situation.


Update +++ 14.12.2020 +++

Tourist overnight stays still not allowed till January 2021

From November 2nd 2020 to January 10th, 2021, domestic overnight stays for tourist purposes ist still not permitted. Domestic overnight stays will only be made available for control and non-tourist rights. The federal states are responsible for implementation and regulation.

Learn more


Update +++ 28.10.2020 +++

Holidays in Germany are prohibited from November

From November 2nd to November 30th, 2020, the federal government has a ban on domestic overnight stays for tourist purposes. Accommodation offers in Germany will only be made available for control and non-tourist rights.

Learn more


Update +++ 16.10.2020 +++

Update - Entry restrictions and quarantine regulations in Germany

Due to the Covid-19 pandemic, Germany has imposed travel restrictions on entry from many countries. Within Germany, special travel regulations apply to residents from districts with over 50 new infections per 100,000 inhabitants within seven days. Detailed information including exceptions.


Update +++ 18.10.2020 +++

Entry restrictions and quarantine regulations in Germany

Due to the Covid-19 pandemic, Germany has imposed travel restrictions on entry from many countries. Within Germany, special travel regulations apply to residents from districts with over 50 new infections per 100,000 inhabitants within seven days. Detailed information including exceptions.


Update +++ 28.07.2020 +++

Our opening times

The opening hours of the reception are still limited. Learn more.


Update +++ 20.07.2020 +++

Results of our guest survey

We conducted a guest survey and received very positive feedback. We are pleased that our guests are satisfied with our services during the Corona epidemic.


Update +++ 13.05.2020 +++

We put special emphasis on hygiene and safety

All our locations benefit from the same high standard.

  • The cleaning of the apartments is carried out with breathing masks and a professional cleaning agent
  • After the departure of a guest, the apartments are not used for at least 72 hours
  • Public areas are intensively cleaned several times a day
  • All surfaces that are often used (lift buttons, door blades, etc.) are regularly cleaned with disinfectant
  • All housekeeping staff wear gloves
  • Hand disinfection are available in the lobby 

Update +++ 24.04.2020 +++

All sites are now also bookable from one night on

Despite the Corona crisis, all our properties are open and bookable starting from one night. If you need accommodation, you can always come and stay with us easily at any time!


Update +++ 01.04.2020 +++

#HospitalityHeroes

We support the #HospitalityHeroes and make available to them our apartments. We are in dialogue with hospitals and cities.


Update +++ 27.03.2020 +++

We also rent out our apartments as individual offices

The coronavirus SARS-CoV-2 demands a great deal from all of us. In order to protect the population from a rapid spread in the best possible way, large parts of public life have been suspended.

Naturally, the current situation also significantly affects the world of work.

  • All those currently still working in the office must take very special precautions - such as keeping the right distance from work colleagues or thoroughly and frequently disinfecting used areas (workplace / door handles).
  • All those are already working in the home office are facing completely different challenges: Lack of space (e.g.: no separate study), unsuitable working conditions (e.g.: no desk of one’s own), slow Internet (e.g.: long loading times), distractions or a noisy environment (e.g.: children / roommates) can severely disrupt the usual workflow.

Special situations call for special action: Therefore we offer our apartments from now on also as individual offices.

More


Update +++ 19.03.2020 +++

Advantages of a SMARTments business

  1. Less contact with other guests
    You share only a few common facilities and meet far smaller numbers of people.
     
  2. Your own kitchenette
    You can cook in your own kitchen and avoid busy buffets or restaurants.
     
  3. Long-stay product
    Your furniture and bedding were used by far fewer guests and cleaned more intensively.
     
  4. Self-cleaning
    You can clean your Serviced Apartment yourself at any time. For this purpose, our service rooms with cleaning agents are available on each floor.
     
  5. No fear of quarantine
    You are less exposed to the risk of being quarantined. And if you are, then you can enjoy the comfort of a Design Serviced Apartment.
     
  6. Service made to measure
    If you wish to have the surfaces in your apartment specially cleaned, we disinfect them. If you do not wish this, please let us know by email or telephone.

Please note: We are also bound by the requirements of the Federal Government, so that we will restrict our service if appropriate decrees are issued.

Disinfected surfaces at receptions, in lifts etc. were a matter of course for us before the corona crisis and will be intensified in the current situation.

We nevertheless reserve the right to close the lounges in our properties for your and our safety.


What measures have we taken?

We already introduced the infection prevention measures on February 5, 2020 and are continuously adapting them to the current situation.
 

  • Disinfectants can be provided in our facilities as needed and according to availability.
    We ask for your understanding that delivery bottlenecks may occur, so that we cannot provide you with free disinfection every day.
     
  • In addition to the cleaning that is already taking place regularly and very thoroughly: cleaning and disinfection of surfaces are carried out in public areas - including reception area, lifts, etc.
     
  • To protect our staff, we have enabled as many colleagues as possible to work from home. Therefore, you may not always meet a personal representative on site.

Cancellation policy

Stay flexible!

By making an advance payment of 10%* of the booking value, your booking is guaranteed. We do not want to give you any sleepless nights during this time. Stay flexible by booking with us until the day of your arrival!

I cannot or do not wish to travel. How can I cancel my booking?

1) Short Stay - FREE cancellation: A free cancellation of the reservation is possible until 14 o'clock on the day of arrival and you will get 100% of your total amount back. In case of later cancellation, the house reserves the right to charge 100% of the accommodation price from your credit card if the reservation is not re-let.

1) Short Stay - Non-Refundable: A free cancellation of the reservation is not possible. In case of non-arrival we will charge 100% of the full amount.

2) Medium Stay: Free cancellation is possible up to 2 days before arrival. In case of later cancellation the house reserves the right to retain the total amount of the first 2 nights.
In case of early departure, the following 2 nights will be charged from the date of cancellation. Please note that if the stay is shortened, the rate Medium Stay can be adjusted to the rate Short Stay. You only pay the difference to the rate Short Stay.

3) Long Stay: Free cancellation is possible up to 2 days before arrival. In case of later cancellation the house reserves the right to retain the total amount of the first 7 nights. The remaining amount will be credited 100% if the payment has already been made.
In case of early departure, the following 7 nights will be charged from the date of cancellation. Please note that if the stay is shortened, the rate Long Stay can be adjusted to the rate Medium Stay. You only pay the difference to the rate Medium Stay.

3) Long Stay-Special: Free cancellation is possible up to 2 weeks before arrival.
In case of later cancellation the house reserves the right to retain the total amount of the first 14 nights. The remaining amount will be credited 100% if the payment has already been made. In case of early departure, the following 14 nights will be charged from the date of cancellation. Please note that if the stay is shortened, the rate Long Stay Special can be adjusted to the rate Medium- or Long Stay. You only pay the difference to the rate Medium- or Long Stay.

Note: In case of suspicion of Covid-19 disease as well as valid reasons due to political decisions regarding Covid-19, there is a possibility to get back 100% of your total amount even after the cancellation period. The credit note will only be issued after consultation with the house.
(Excludes Short Stay - Non Refundable rate bookings that occurred after September 2020.)

Do you have any questions? Please contact us by e-mail or phone.

* The amount of the advance payment varies from location to location. Please inform yourself in time before your booking.
 


How do I act correctly?

*This overview can also be found as a display in all our properties.


What do I do if I suspect I'm infected?

1) Do not panic!
2) Check your symptoms

3) Contact your doctor or health authority only by telephone

  • Germany-wide number of Health Office
    116 117
  • Austria-wide number of Health Office
    0800 555 621

4) Please follow the instructions!
5) Notify a SMARTments business representative

This way we can ensure the safety of all guests


Whom can I contact with questions?

Reception opening hours:
Mon-Fri: 8:30 am. - 5 pm.

Contact:
0049 40 229 25-0 | aussenalster@smartments.de

Limited opening hours of the reception over Christmas and New Year´s Eve:

30.12.2020: 8 am. - 5 pm.

21.12 - 29.12.20: closed
31.12.20 - 03.01.21: closed

From 04.01.21 we will be available to you again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

Reception opening hours:
Mon: 9 am. - 1 pm. & 3 pm. - 7 pm.
Tues-Thu: 9 am. - 1 pm.
Fri: 7 am. - 1 pm.

Contact:
0049 89 360 90 21-0 | parkstadt-schwabing@smartments.de

Limited opening hours of the reception over Christmas and New Year´s Eve:

16.12. - 23.12.20: 9 am. - 1 pm.
28.12. - 30.12.20: 9 am. - 1 pm.
04.01 - 05.01.21: 9 am. - 1 pm.
07.01. - 08.01.21: 9 am. - 1 pm.

24. - 27.12.20: closed
31.12.20 - 03.01.21: closed
06.01.21: closed

From 11.01.21 we will be available again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

Reception opening hours:
Mon & Thu: 8 am. -2 pm.
Tues & Fri: 10 am. - 4 pm.
Wed: closed

Contact:
0049 30 526 73 29-0 | city-west@smartments.de

Limited opening hours of the reception over Christmas and New Year´s Eve:

21.12.20 - 03.01.21: closed

From 04.01.21 we will be available to you again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

Reception opening hours:
Mon, Wed & Fri: 2 pm. - 7pm.
Tues & Thu: 8 am. - 1 pm.

Contact:

0049 30 265 90 06-0 | karlshorst@smartments.de

Limited opening hours of the reception over Christmas and New Year´s Eve:

21.12.20 - 03.01.21: closed

From 04.01.21 we will be available to you again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

Reception opening hours:
Mon, Wed & Fri: 2 pm. - 7pm.
Tues & Thu: 8 am. - 1 pm.

Contact:
0049 30 754 40 40-0 | prenzlauer-berg@smartments.de

Limited opening hours of the reception over Christmas and New Year´s Eve:

21.12.20 - 03.01.21: closed

From 04.01.21 we will be available to you again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

Reception opening hours:
Mon & Wed: 3 pm. - 7 pm.
Tues, Thu & Fri: 8 am. - noon

Contact:
0043 1 890 80 85-0 | wien.hauptbahnhof@smartments.at

Limited opening hours of the reception over Christmas and New Year´s Eve:

21. - 22.12.20: 3 pm. - 7 pm.
23.12.20: 8 am. - noon
28. - 29.12.20: 3 pm. - 7 pm.
30. - 31.12.20: 8 am. - noon

24. - 27.12.20: closed
01. - 03.01.21: closed

From 04.01.21 we will be available again at the usual opening hours.

If you have any questions or respond to other concerns, you can always reach us by phone, email or via our chat.

*During these reception hours, a staff member is available to answer your questions or respond to other concerns at the reception desk. Saturday and Sunday the reception is closed. By phone, we are usually available from 8 am. to 8:30 pm.